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Norwich Heart, Heritage Economic & Regeneration Trust


Calling all cabbies, hoteliers and shop workers – are you proud of Norwich?

Monday, 2nd April 2012

Calling all cabbies, hoteliers and shop workers – are you proud of Norwich?


If you’re proud of the fine city of Norwich, like to shout about it, and would like to know more, why not become a Norwich Ambassador? Take part in one of the Norwich Ambassador Scheme courses and boost your knowledge of Norwich history and culture.

The next Norwich Ambassador Scheme session is being held on Tuesday 17th April from 4.15-7.45pm at Dragon Hall on King Street, and includes a tour of the medieval merchant's trading hall. There are still a few places left and people are encouraged to contact the organisers Norwich Heritage Economic and Regeneration Trust (HEART) if they would like to attend.

Norwich HEART, in partnership with VisitNorwich, set up Norwich Ambassador Scheme to reinforce a culture of pride and enthusiasm in Norwich, and encourage the provision of consistent, high quality, accurate information about the city and its heritage and cultural offer to visitors and local people. The scheme is intended to be of interest and relevant to a variety of people including accommodation staff, taxi drivers, information point operatives in shopping centres, shop staff, market traders and members of the public keen to broaden their own knowledge of what the city has to offer.

Previous course participant and Norwich Ambassador Rach Everson said: 'Attending the Norwich Ambassador scheme has reinforced my view that Norwich has such a unique cultural and heritage offer. As a result of the Ambassador session, I feel more connected to our fine city and I have discovered more hidden gems to explore.”

The HMV Supervisor explained: “I am more confident in my Norwich knowledge and ability to inspire visitors. I have an increased sense of pride and want to learn more. Join us and feel proud!'

The sessions are interactive and provide an overview of Norwich’s tourism industry, its heritage and culture, and usually held at one of the iconic Norwich 12 buildings. The price per person of £25 (inc VAT) includes a light buffet, Norwich Ambassador badge, window sticker, certificate and a programme pack for participants to take away with useful general Norwich information, free passes and money-off at some of Norwich’s key attractions.

For more information and to book a place, contact Janet Robertson at HEART - 01603 599577,

Michael Loveday, Chief Executive of Norwich HEART, said: “Norwich has a wealth of history and a huge amount to offer in terms of things to see and do but sometimes we can be guilty of taking what’s on our doorstep for granted. More than 170 people have attended the sessions so far and they leave having discovered many surprising things about the city as well as reinforcing what they already knew.”

The Ambassador Scheme forms part of HEART’s SHAPING 24 project, a cultural heritage and tourism initiative which takes forward the Norwich 12 project with the Belgian city of Ghent. The Scheme links in with other areas of the project which aim to maximize the access and enjoyment of the 24 outstanding heritage sites within the project, through site improvements, volunteer training, improved signage and promotion, events and education activities. The project is funded by the European Union’s European Regional Development Fund (INTERREG IVA 2 Seas Cross-border Cooperation Programme 2007-2013).

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Notes to editors

For more information please contact Janet Robertson, Communications Officer at Norwich HEART on 01603 599578 or email


About Norwich Ambassador Scheme

The next sessions are being held on:

• 17th April 4.15pm - 7.45pm at Dragon Hall
• 17th July 10.15am - 1.45pm at the Cathedral of St John the Baptist
• 16th October 10.15am - 1.45pm at The Forum


About Norwich HEART

Norwich Heritage Economic and Regeneration Trust (HEART) is a private, charitable trust set up to act as an umbrella organisation for all of the heritage on offer in Norwich. We strategically plan, regenerate, manage and promote Norwich’s heritage and act as a best practice model internationally for developing heritage as a social and economic regeneration vehicle. Norwich 12 and SHAPING 24 are initiatives by HEART. HEART receives core funding from Norwich City Council and further project funding from a variety of sources which has to date included the European Union, HM Treasury, the East of England Development Agency and Norfolk County Council.

About VisitNorwich

VisitNorwich is the official tourism marketing agency for the Norwich area which promotes the Norwich area to the rest of the UK and to the world. Operational from 1st April 2005, VisitNorwich is a private/public sector partnership and not-for-profit company. For further information on Norwich and its surrounding area visit

About Norwich 12

Norwich 12 is the UK’s finest collection of individually outstanding heritage buildings spanning the Norman, Georgian, Victorian and modern eras, offering walks and tours; visitor attractions; exhibitions; music and performances; cafes and restaurants; and gift shops. It is a pioneering heritage concept that is developing 12 of the city’s iconic buildings into an integrated family of heritage attractions which will act as an internationally important showcase of English urban and cultural development over the last 1,000 years. Norwich 12 comprises: Norwich Castle, Norwich Cathedral, The Great Hospital, The Halls – St Andrew’s and Blackfriars’, The Guildhall, Dragon Hall, The Assembly House, St James Mill, The Cathedral of St John the Baptist, Surrey House, City Hall and The Forum. Norwich 12 is an initiative by Norwich HEART, which secured £1 million from the Treasury’s Invest to Save Budget for the project to initially run 2006-9. The ERDF funding allows this initiative to be developed until 2011.

About SHAPING 24

SHAPING 24 – Strategies for Heritage Access Pathways in Norwich and Ghent – is a new cultural tourism initiative that will link together the 12 heritage sites in Norwich that make up Norwich 12, with 12 heritage sites in Ghent. The project seeks to promote and support the 24 sites, raise the profile of Norwich and Ghent as significant cultural heritage cities and increase awareness of the longstanding historical links between this part of England and the Low Countries. By working together, the two cities will benefit from the experiences and professional expertise in both cities, and will be able to apply innovative approaches to the challenges facing historic cities.

SHAPING 24 is being led by HEART with Ghent City Council as the partner organisation. The project is part-funded by the European Regional Development Fund from the European Union’s INTERREG IVA 2 Mers Seas Zeeën Cross-border Cooperation Programme 2007-2013. The total value of SHAPING 24 is €4.5m, of which Norwich’s share is €2.3m, which includes match funding from a variety of organisations.

Why Ghent?

This project arose out of a mutual desire to exploit the existing connections between the two cities – Norwich and Ghent have previously worked together on the Liveable City project which aimed to improve the public space in historic city centres.

Norwich also shares many important aspects of economic, social and cultural history with Ghent going back centuries – for example the lives of the burghers, merchants and guildsmen in the two regions in the middle ages; the development of the wool trade in the sixteenth century; the establishment of trade routes; religious connections; and the importance of migration for the two cities – especially the settlement of Flemish workers in Norwich in the 16th century.

Today these two cities share a sense of cultural development, developing and promoting the distinctiveness of their city’s heritage in a range of innovative ways.

About Ghent

Just as Norwich was England’s second city from the Middle Ages until the Industrial Revolution, Ghent was one of the most important cities in Europe from the year 1000 to around 1550, second only to Paris in size. Today, it is the capital of the province of East Flanders with a population of 240,000.

As with Norwich, much of the city’s medieval architecture remains intact. The city boasts three beguinages and a belfry which are recognised by UNESCO as World Heritage Sites, one medieval castle, a cathedral, several museums and two important abbeys.

For more information go to

What is Interreg IVA 2 Seas Programme?

Interreg IVA 2 Seas Programme is an EU-funded programme which can part-finance joint co-operation projects between organisations in eligible areas in England and organisations in eligible areas in France, Belgium and/or the Netherlands under a variety of themes including Economic Development, Environment and Quality of Life.

The programme covers an area of cross-border cooperation located at the crossroads of the Channel and the North Sea and involves the coastal regions of four member states: France (Nord-Pas de Calais), England, Flanders and the Netherlands.

The overall aim of the INTERREG IVA Programme is to: ‘Support strategic cross-border co-operation for a more prosperous and sustainable region.’ For more information on the 2 Seas programme visit: